1. Flawed or damaged
We inspect our fabric to the best of our abilities. Due to the nature of digital printing, any minor flaws less than an inch that will not impact the fabric appearance in its entirety will not be discounted/refunded.
If you receive a flawed or damaged order, we are always willing to refund it. Please provide a photo and clear description of the damage or flaw to firstname.lastname@example.org and we will send the best return address according to your location. For flaws that are on or within 5 inches of the selvage, such as bleed through, (they aren't very common) we do not offer reprints/refunds.
Occasionally we offer “fabric purges” items that are sold at discounted rates that may contain flaws. If your order does contain an item from a fabric purge and does have a flaw this is not grounds for a refund.
Rolling - Knit fabric can roll and is a natural occurrence when cut or stretched. Rolling fabric is not grounds for a refund or replacement.
Note: You have 5 business days to let us know if there’s an issue. Check your order promptly after you receive it to avoid missing the window. All returns must be unwashed and uncut or they are not eligible for a refund. Any flaws brought to our attention after this time period will not be eligible for a refund.
Shipping Insurance - We offer insurance on all orders through Route. Route insurance will protect your order during transit if your order is damaged, lost, or stolen. Route insurance is automatically added to your cart as you checkout. If you remove the insurance from your cart we will not cover damages.
Once we confirm the issue after we receive your return, we will refund to original payment within 14 days. If the issue is not confirmed as flawed or damaged, we will ship back the returned package to original order address and cancel refund request.
2. Color/Texture tolerance
Color differences due to the display settings of your computer monitor are not grounds for a refund. Tolerance is a normal result when monitor is in RGB mode and printer is CMYK ink.
Due to the fact that we use different suppliers, texture may vary from roll to roll. We try to stick with our normal suppliers as much as possible, but occasionally we have to reach out to new ones. If rolling does occur with your material this is not grounds for a refund.
3. Design issue
You are responsible for the final print. If you upload a non seamless or low resolution image that is not grounds for a refund. Please ensure your image is high quality and seamless before purchasing.
4. Delivery & Additional Shipping Costs
If your package is held at your PO due to underpaid postage it is the customers responsibility to pay. We pay exactly what you are charged for shipping, but sometimes for larger orders additional postage is not calculated at checkout.
Our production time will be posted at the top of our website in the banner before shipping. We are not responsible for delayed shipping once the package is scanned in. We are not responsible for lost/stolen packages. Please reach out to your local post office if this occurs.
5. Delayed TAT
In the event of natural disaster, TAT may be delayed. In these cases we will update our Facebook group as often as possible and refunds/cancellations will not be available on any orders. You must request a refund prior to shipping
6. Order Cancellation
Once your order has been printed to paper or pressed to fabric we do not allow cancellations unless we are past our TAT. Once your order ships we do not allow refunds or returns
7. Permission Of Use
I agree that I have permission to use the designs that are uploaded and sent in to be printed or that I have made these files myself and they do not contain any copyright infringement. If infringement is found I agree that I am solely responsible for the repercussions of getting something of that nature printed. I agree that in situations where fabric is overprinted by mistake or fabric has damages I give trendy the permission to sell these items.
8. We do not accept refunds or returns on our crafting or bulk supplies.