Terms

If you receive a flawed or damaged order, we are always willing to refund it. Please provide a photo and clear description of the damage or flaw to info@trendyfabrics.net and we will send the best return address according to your location. For flaws that are on or within 5 inches of the selvage, such as bleed through, (they aren't very common) we do not offer reprints/refunds.

Occasionally we offer “fabric purges” items that are sold at discounted rates that may contain flaws. If your order does contain an item from a fabric purge and does have a flaw this is not grounds for a refund.

Rolling - Knit fabric can roll and is a natural occurrence when cut or stretched. Rolling fabric is not grounds for a refund or replacement.

Note: You have 5 business days to let us know if there’s an issue. Check your order promptly after you receive it to avoid missing the window. All returns must be unwashed and uncut or they are not eligible for a refund. Any flaws brought to our attention after this time period will not be eligible for a refund.

Shipping Insurance -

Please review our policies below to better understand what Trendy Shipping Protection covers, and in what circumstances a claim may be filed

Packages presumed to be lost

An item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. A claim must be filed within 30 days of the last tracking update.

Only part of an order was delivered

If a single order is shipped in multiple packages and any package(s) does not arrive, Trendy will consider the undelivered package(s) “lost.” A claim must be filed within 30 days of the last tracking update (“delivery date”).

If a single order of multiple items is shipped in one package, but only part of the order arrived and there is no evidence of tampering, Trendy will not consider the package “lost.”

What We Don’t Cover

Invalid address, delivery barriers, or packages marked “return to sender”
Trendy will not consider a package “lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address, an unexpected delivery barrier, or if the customer refuses a delivery. In these instances, the carrier may return the package to the retailer (“return to sender”) to be reused or resold.*

If the package is misplaced by the carrier while in transit back to the retailer, and no tracking update is issued for 7 days, Trendy will consider the package “lost.” A claim must be filed within 30 days of the last tracking update.

Input wrong address

Trendy will not consider a package “lost” if the customer entered the wrong address at the time of purchase. If the package has not yet shipped, customers should reach out to the Trendy to remedy the incorrect address. If the package has already shipped, customers should reach out to the shipping carrier to divert the package to the correct address.

Order marked “pre-shipment” “label created” or “shipment information received”
Trendy will not consider a package “lost” if it is marked “pre-shipment,” “label created,” or “shipment information received,” as these orders are still fulfilled and the package has yet to be sorted.

Orders stuck in customs

Trendy will not consider a package “lost” if the order is stuck in customs for any reason, including incomplete paperwork, unpaid taxes or fees, or prohibited items. Please contact your local customs agency with questions.

Orders seized by law enforcement

Trendy will not consider a package “lost” if the order is seized and confiscated by federal or local law enforcement for any reason, including suspicion of illegal substances, counterfeit goods, or prohibited items.

Stolen Items Policies

Delivered but missing package
Trendy will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier.

Delivered to wrong address

Trendy will consider a package “stolen” if the customer provided the correct address at checkout, but the shipping carrier delivered it to the wrong address. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the neighbor may hand over the misdelivered package.

Damaged Items Policies

Damaged Items
Trendy will consider an item “damaged” if it is unusable. Trendy requires evidence of the damaged item (photos, videos, etc.) as part of the claims filing process and return of the damaged material.

Miscellaneous Policies

Claim filed too late
All claims must be filed 30 days from the last tracking update for lost orders and 30 days from delivery date for damaged or stolen orders. If a claim is filed outside these time frames, Trendy reserves the right to deny the claim.

Trendy Incident Statements
Trendy may require that customers fill out an online notarized incident statement as part of the claims process and police report depending on dollar amount and amount of claims.

Color differences due to the display settings of your computer monitor are not grounds for a refund. Tolerance is a normal result when monitor is in RGB mode and printer is CMYK ink.

Due to the fact that we use different suppliers, texture may vary from roll to roll. We try to stick with our normal suppliers as much as possible, but occasionally we have to reach out to new ones. If rolling does occur with your material this is not grounds for a refund.

You are responsible for the final print. If you upload a non seamless or low resolution image that is not grounds for a refund. Please ensure your image is high quality and seamless before purchasing.

Our production time will be posted at the top of our website in the banner before shipping. We are not responsible for delayed shipping once the package is scanned in. We are not responsible for lost/stolen packages. Please reach out to your local post office if this occurs.

5. Delayed TAT

In the event of natural disaster, TAT may be delayed. In these cases we will update our Facebook group as often as possible and refunds/cancellations will not be available on any orders. You must request a refund prior to shipping

6. Order Cancellation

Once your order has been printed to paper or pressed to fabric we do not allow cancellations unless we are past our TAT. Once your order ships we do not allow refunds or returns

7. Permission Of Use

I agree that I have permission to use the designs that are uploaded and sent in to be printed or that I have made these files myself and they do not contain any copyright infringement. If infringement is found I agree that I am solely responsible for the repercussions of getting something of that nature printed. I agree that in situations where fabric is overprinted by mistake or fabric has damages I give trendy the permission to sell these items.

8. We do not accept refunds or returns on our crafting or bulk supplies.