Shipping policy
Shipping Insurance -
Please review our policies below to better understand what Trendy Shipping Protection covers, and in what circumstances a claim may be filed. If you opt out of shipping protection, we do not cover your package.
Packages presumed to be lost
An item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. A claim must be filed within 30 days of the last tracking update. Trendy reserves the right to deny coverage for excessive use.
Only part of an order was delivered
If a single order is shipped in multiple packages and any package(s) does not arrive, Trendy will consider the undelivered package(s) “lost.” A claim must be filed within 30 days of the last tracking update (“delivery date”).
If a single order of multiple items is shipped in one package, but only part of the order arrived and there is no evidence of tampering, Trendy will not consider the package “lost.”
What We Don’t Cover
Invalid address, delivery barriers, or packages marked “return to sender”
Trendy will not consider a package “lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address, an unexpected delivery barrier, or if the customer refuses a delivery. In these instances, the carrier may return the package to the retailer (“return to sender”) to be reused or resold.*
If the package is misplaced by the carrier while in transit back to the retailer, and no tracking update is issued for 7 days, Trendy will consider the package “lost.” A claim must be filed within 30 days of the last tracking update.
Input wrong address
Trendy will not consider a package “lost” if the customer entered the wrong address at the time of purchase. If the package has not yet shipped, customers should reach out to the Trendy to remedy the incorrect address. If the package has already shipped, customers should reach out to the shipping carrier to divert the package to the correct address.
Order marked “pre-shipment” “label created” or “shipment information received”
Trendy will not consider a package “lost” if it is marked “pre-shipment,” “label created,” or “shipment information received,” as these orders are still fulfilled and the package has yet to be sorted.
Orders stuck in customs
Trendy will not consider a package “lost” if the order is stuck in customs for any reason, including incomplete paperwork, unpaid taxes or fees, or prohibited items. Please contact your local customs agency with questions.
Orders seized by law enforcement
Trendy will not consider a package “lost” if the order is seized and confiscated by federal or local law enforcement for any reason, including suspicion of illegal substances, counterfeit goods, or prohibited items.
Stolen Items Policies
Delivered but missing package
Trendy will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier.
Delivered to wrong address
Trendy will consider a package “stolen” if the customer provided the correct address at checkout, but the shipping carrier delivered it to the wrong address. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the neighbor may hand over the misdelivered package.
Damaged Items Policies
Damaged Items
Trendy will consider an item “damaged” if it is unusable. Trendy requires evidence of the damaged item (photos, videos, etc.) as part of the claims filing process and return of the damaged material.
Miscellaneous Policies
Claim filed too late
All claims must be filed 30 days from the last tracking update for lost orders and 30 days from delivery date for damaged or stolen orders. If a claim is filed outside these time frames, Trendy reserves the right to deny the claim.
Trendy Incident Statements
Trendy may require that customers fill out an online notarized incident statement as part of the claims process and police report depending on dollar amount and amount of claims.
2. Trendy Fabrics uses automated shipping rate calculations through Shopify to estimate shipping costs at checkout. While we strive to provide accurate shipping rates, these estimates may not always reflect the exact cost required to ship an order based on final package weight, dimensions, destination, or carrier adjustments.
Trendy Fabrics reserves the right to change the shipping carrier or service selected at checkout if the amount paid for shipping does not cover the actual cost of shipment once the order has been packed and processed.
In these cases, we will select a shipping option that most closely matches the shipping cost paid at checkout. We will make reasonable efforts to maintain a similar shipping timeframe to the option originally selected by the customer; however, shipping speed cannot be guaranteed if adjustments to the shipping service are required.
By placing an order, customers acknowledge and agree that shipping services may be adjusted when necessary due to carrier pricing differences, package size requirements, or limitations within Shopify’s rate calculation system.
Tracking information will be provided once orders have shipped.